Partner Service Agreement & Guidelines - Jollyfer.com
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Partner Service Agreement

Comprehensive Terms & Operational Guidelines for Service Partners

📅 Revised Effective Date: April 1, 2025
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Entity Faceons Internet Pvt Ltd
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Platform Jollyfer.com
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Corporate Identity CIN: U82990OD2025PTC048012
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Jurisdiction Bhubaneswar, Odisha, India

Agreement Index

Legally Binding Agreement

This document governs your access to and provision of services via Jollyfer.com. Please read all terms carefully before accepting orders, listing services, or purchasing promotional packages.

1

Introduction & Statutory Framework

This Partner Service Agreement ("Agreement") constitutes a legally binding electronic contract under the Indian Contract Act, 1872 and the Information Technology Act, 2000 (Section 10A) between the Service Professional ("Partner", "You", or "Your") and Faceons Internet Private Limited (CIN: U82990OD2025PTC048012), the parent entity owning and operating the digital platform Jollyfer.com ("Company", "Platform", "We", "Us", or "Our").

Jollyfer.com operates strictly as an "Intermediary" under Section 2(1)(w) and Section 79 of the Information Technology Act, 2000, and an "E-Commerce Operator" under the Consumer Protection (E-Commerce) Rules, 2020. The Platform provides web and mobile app technology facilitating service discovery, scheduling, payment aggregation, and visibility tools.

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By clicking "I Agree", registering, creating a profile, or listing services on Jollyfer.com, you unconditionally accept all terms set forth herein.

2

Eligibility, Onboarding & Mandatory KYC

To register and maintain an active listing on Jollyfer.com, you must satisfy the following conditions at all times:

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Contractual Capacity

Be at least 18 years of age and legally competent to enter into binding contracts under Section 11 of the Indian Contract Act, 1872.

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Statutory KYC Proof

Submit valid Indian government IDs (Aadhaar Card, PAN Card, Voter ID, or Passport) and bank details matching your registered PAN name.

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Professional Skills

Possess genuine skills, valid certifications, trade licenses, or professional portfolio documentation required for your category.

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Background Verification

Expressly consent to police background checks, identity audits, address verification, and criminal record screenings by the Company or third-party agencies.

3

Scope of Services & Independent Contractor Status

Partners may list and deliver services across beauty, grooming, wellness, styling, custom tailoring, photography, and B2B corporate events.

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Beauty Services

Skincare, makeup, facials, waxing, grooming

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Hair Services

Styling, cuts, coloring, treatments

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Wellness Services

Spa therapies, relaxation, massages

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Styling & Fashion

Personal styling, wardrobe curation

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Tailoring Services

Custom fittings, alterations, fashion design

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Photography & Art

Fashion shoots, event photography, cosmetic art

ℹ️
Strict Independent Contractor / Freelancer Status

The relationship between the Partner and Faceons Internet Pvt Ltd is purely on a Principal-to-Principal (Independent Contractor / Freelancer) basis. Nothing in this Agreement shall be construed to create an employer-employee, master-servant, joint venture, agency, or partnership relationship. You retain absolute discretion over your working hours, service fees (subject to platform standards), and availability.

The Partner explicitly waives any rights or claims under Indian employment laws, including but not limited to the Code on Wages 2019, Code on Social Security 2020, Industrial Relations Code 2020, Employees' Provident Funds Act, Employees' State Insurance (ESI) Act, Payment of Gratuity Act, or maternity benefits.

4

Code of Conduct & Safety Standards

To maintain customer trust and brand safety, Partners must strictly adhere to the following operational standards:

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Professional Conduct & Hygiene: Arrive punctually, wear professional attire, maintain high personal hygiene, and utilize sterilized, clean, and certified tools.

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Product Safety: Use unexpired, authentic, safety-tested, and branded cosmetics or products. Conduct allergy patch tests where appropriate.

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Zero Misconduct Policy: Abstain from any verbal, physical, or sexual harassment, discrimination, intoxication, theft, property damage, or unlawful behavior at client premises.

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No Unverified Substitutes: Never send an unregistered assistant, apprentice, or third party to perform a booking assigned to your account.

5

Commission, Invoicing, Payouts & Statutory Taxes

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Platform Commission

Jollyfer shall retain a commission/convenience fee on each completed booking as per the category rate chart made available in the Partner dashboard.

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E-Commerce Invoicing

Partner authorizes Jollyfer to generate automated platform receipts/invoices to end customers on Partner's behalf as required under Consumer Protection Rules 2020.

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Payout Settlement Cycle

Net earnings (after deducting commission, TDS, payment gateway fees, and adjustments) are remitted weekly or bi-weekly to your verified bank account.

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Tax Deduction (Section 194-O)

Income tax TDS under Section 194-O of the Income Tax Act, 1961 shall be deducted at 0.1% on gross sales (subject to the ₹5 Lakh annual threshold for resident individuals/HUFs with valid PAN) or 5% under Section 206AA if PAN is unlinked/missing.

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Goods & Services Tax (GST) & Statutory Compliance

Where applicable under Section 52 of the Central Goods and Services Tax (CGST) Act, 2017, Tax Collected at Source (TCS @ 1%) shall be remitted to tax authorities. Partners are solely responsible for acquiring GST registration (if gross turnover exceeds statutory thresholds of ₹20 Lakh/₹10 Lakh), filing timely GST returns, and paying applicable personal income taxes.

6

Booster Package & Addon Marketing Services Terms

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Jollyfer offers paid Booster Packages and addon marketing tools (e.g., featured listings, top placement, social media promotion, banner campaigns, branding assistance) designed to enhance Partner visibility.

6.1

No Guarantee of Orders, Leads, or Revenue ROI

Purchasing a Booster Package does not guarantee any minimum bookings, enquiries, leads, sales, impressions, or return on investment (ROI). Conversion depends on customer preferences, pricing, location, reviews, and competitive factors.

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Jollyfer shall not be held liable if a Partner receives zero orders after purchasing a Booster Package. Lack of sales does not entitle the Partner to a refund.

6.2

Booster Refund & Cancellation Schedule

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Within 5 Hours (Accidental)
100%

Full refund for verifiable wrong/accidental purchases reported within 5 hours of payment.

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1 to 3 Calendar Days
50%

50% refund eligible for cancellation within 3 calendar days (50% retained for admin/promotional costs).

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After 3 Calendar Days
0%

Strictly non-refundable after 3 calendar days, regardless of booking output or lead generation.

7

Client Dealings, Disintermediation & Liquidated Damages

To preserve platform integrity, all communications, bookings, and payments must strictly occur through Jollyfer.com.

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Strict Prohibition of Platform Bypassing (Disintermediation)

Partners are strictly forbidden from accepting direct cash payments (unless platform-authorized COD), soliciting customers for off-platform bookings, sharing private phone numbers/bank details to bypass platform commissions, or diverting clients introduced via Jollyfer.com.

Enforceable Liquidated Damages & Legal Remedies

In the event of a verified breach of this non-circumvention clause, the Partner agrees that actual damages would be difficult to measure. Therefore, the Partner agrees to pay Faceons Internet Pvt Ltd a sum of ₹50,000 (Rupees Fifty Thousand) per violation as reasonable liquidated damages (and not a penalty), in addition to immediate permanent account de-listing, forfeiture of pending payouts, and potential legal proceedings under Section 27 of the Indian Contract Act, 1872.

8

Service Quality, Reviews & Performance Standards

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Client Feedback System

Customers submit ratings (1 to 5 stars) and feedback following service completion.

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Minimum Rating Requirement

Partners are expected to maintain an average rating of 4.0 stars or higher. Falling below 3.5 stars or accumulating severe quality complaints may trigger mandatory quality audits, temporary account lockouts, or permanent removal.

9

Cancellation, Rescheduling & No-Show Policy

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24-Hour Notice

Partner-initiated cancellations require at least 24 hours advance notice through the app to prevent client disruption.

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No-Show Penalties

Unexcused partner no-shows incur a penalty deduction from future payouts and lower algorithm ranking.

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Customer Cancellations

If a customer cancels within short-notice windows (e.g., within 2 hours of slot), partial cancellation compensation may be credited to the Partner.

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Schedule Maintenance

Keep your availability calendar updated in real time to avoid accidental double-bookings.

10

Profile Integrity, Intellectual Property & Media Rights

By uploading profile content, service portfolios, photos, videos, or social media assets to Jollyfer.com, you agree to the following terms:

Grant of Media & Brand Usage License

The Partner hereby grants Faceons Internet Pvt Ltd a worldwide, perpetual, royalty-free, non-exclusive, sublicensable, and transferable license to use, reproduce, display, edit, reformat, distribute, and promote Partner's name, brand logo, profile images, work photos, and promotional videos across Jollyfer.com, social media marketing campaigns, search engines, and advertising collateral.

IP Warranty & Indemnity: You warrant that all media uploaded does not infringe third-party copyrights, trademarks, or privacy rights. You agree to fully indemnify the Company against any copyright or IP infringement claims arising from your media uploads.

11

Data Protection, Privacy & DPDPA 2023 Compliance

This Agreement incorporates strict compliance with the Digital Personal Data Protection Act (DPDPA), 2023 and the DPDP Rules:

🛡️ Data Fiduciary vs Data Processor

Faceons Internet Pvt Ltd acts as Data Fiduciary. The Partner acts as Data Processor / Independent Fiduciary regarding customer personal data disclosed solely for order fulfillment.

🎯 Strict Purpose Limitation

Client data (name, phone number, address, location) may strictly be used to execute the specific booking. Storing client data, creating personal databases, or contacting clients post-service is illegal.

🔒 Security Safeguards & Breach Reporting

Partners must maintain strict device security and password protection. Any data breach or loss of client details must be reported to Jollyfer within 2 hours.

🗑️ Data Erasure Mandate

Partners must immediately erase client contact information from mobile devices, phone logs, and notes upon completion of the assigned service booking.

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Statutory Liability under DPDPA 2023

Any unauthorized disclosure, sale, misuse, or off-platform marketing utilizing client personal data shall result in immediate account termination, reporting to the Data Protection Board of India, and full liability for statutory penalties up to statutory maximums under DPDPA 2023.

12

Confidentiality & Non-Solicitation

Protection of Proprietary Information

The Partner agrees not to disclose or misuse any confidential information of the Company, including platform software algorithms, client lists, fee structures, business strategies, or promotional metrics.

Non-Solicitation: During the term of this Agreement and for a period of 24 months post-termination, the Partner shall not solicit, recruit, or entice away any employees, contractors, corporate clients, or other service partners registered on Jollyfer.com.

13

Limitation of Liability & Comprehensive Indemnity

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Platform Exoneration Disclaimer

Faceons Internet Pvt Ltd and Jollyfer.com act solely as technology facilitators. The Company disclaims all liability for any physical injury, death, property damage, allergic reaction, service defect, theft, emotional distress, or loss arising from services rendered by the Partner.

Broad Partner Indemnification Clause

The Partner shall defend, indemnify, and hold harmless Faceons Internet Pvt Ltd, its directors, officers, employees, agents, and affiliates against all third-party claims, lawsuits, damages, penalties, government fines, legal expenses, and attorney fees resulting from:

  • Deficiency, negligence, or misconduct in service delivery;
  • Breach of statutory laws, GST, TDS, or DPDPA 2023 privacy obligations;
  • Violation of third-party intellectual property or privacy rights;
  • Physical harm, loss, or property damage caused at a customer venue.

Cap on Liability: Under no circumstances shall the total cumulative liability of Faceons Internet Pvt Ltd exceed the platform commission retained by Jollyfer from the specific booking giving rise to the claim, or ₹1,000 (Rupees One Thousand), whichever is lower.

14

Account Suspension, Termination & Consequences

Either party may terminate this Agreement for convenience upon giving 15 calendar days written notice. However, Jollyfer reserves the right to immediately suspend or terminate access without notice in case of:

⚠️

Breach of any term in this Agreement, DPDPA rules, or platform policies;

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Attempted disintermediation, off-platform cash taking, or client poaching;

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Customer safety risks, criminal charges, misconduct, or fake KYC documents;

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Consistently low customer ratings (< 3.5 stars) or prolonged profile inactivity.

Upon termination, platform access is immediately revoked, profile listings are deactivated, and pending payouts are settled within 30 days after setting off any pending penalties or damages.

15

Force Majeure, Unilateral Updates & Severability

Force Majeure: Neither party shall be liable for service delays or non-performance resulting from acts of God, pandemics, government curfews, internet shutdowns, riots, severe weather, or major technical outages beyond reasonable control.

Unilateral Modifications: Jollyfer reserves the right to update or modify this Agreement at any time. Notice will be provided via app updates, website posts, or email. Continued usage of Jollyfer.com following updates constitutes binding acceptance.

Severability: If any provision of this Agreement is held invalid or unenforceable by a court, such provision shall be severed, and remaining provisions shall remain in full force.

16

Governing Law, Dispute Resolution & Jurisdiction

Governing Law: This Agreement shall be governed, interpreted, and enforced in accordance with the laws of the Republic of India.

Binding Arbitration: Any dispute, controversy, or claim arising out of or relating to this Agreement shall be resolved through mutual negotiations within 15 days. Failing resolution, the dispute shall be referred to binding arbitration by a Sole Arbitrator appointed by Faceons Internet Pvt Ltd under the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be Bhubaneswar, Odisha. Language of proceedings shall be English.

Exclusive Court Jurisdiction: Subject to arbitration, the competent courts situated in Bhubaneswar, Odisha, India shall have exclusive jurisdiction over all legal proceedings.

17

Statutory Grievance Redressal & DPO Officer

In compliance with the Information Technology Act 2000, IT Rules 2021, Consumer Protection (E-Commerce) Rules 2020, and DPDPA 2023, the details of our Grievance Redressal & Data Protection Officer are provided below:

🏢 Faceons Internet Private Limited
Designation: Grievance & Data Protection Officer
Corporate Email: support@jollyfer.com
Corporate Identity (CIN): U82990OD2025PTC048012
Official Address: Faceons Internet Pvt Ltd, Plot No 385/2522/3931, TBS Tower, Near Koel Campus, Patia, Bhubaneswar, Odisha, PIN - 751024 India

Electronic Agreement Acknowledgment

By registering, creating a profile, listing services, or accepting orders on Jollyfer.com, you confirm that you have read, understood, and agreed to be legally bound by this Partner Service Agreement & Guidelines.

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